Luxury Brands Surviving the Recession

Posted by Steve Pollack     No Comments     Tags: Advertising, Brands, Economy, Fashion, Goods, Luxury, Marketing
7/26/10  Despite the rough economic times some of the classic designer brands have continued to thrive. According to a market research firm by Milward Brown Optimor, the most valuable brand is France’s Louis Vuitton worth nearly $19.8 billion. Hermès, Gucci, Channel, and Hennessy also topped the list for most valuable luxury brand. How have these designers [...]
7/26/10  

Despite the rough economic times some of the classic designer brands have continued to thrive. According to a market research firm by Milward Brown Optimor, the most valuable brand is France’s Louis Vuitton worth nearly $19.8 billion. Hermès, Gucci, Channel, and Hennessy also topped the list for most valuable luxury brand. How have these designers survive the Great Recession?

These classic luxury designers have focused their advertising campaigns on heritage. For example, Louis Vuitton’s campaigns are focused on travel, tying in their history of producing steamer trunks. Meanwhile, Hermès is going back to their roots by marketing their saddles in addition to sponsoring the Royal Windsor Horse Show in Paris, an event they have not done in years. Deemed the “Year of Heritage,” the luxury brands faring the best are taking a step back from mass luxury and high fashion and are focusing on their history, tailoring their brands to core customers searching for vintage products. By “staying pure” these classic European brands have been expanding at terrific rates given the recent economic downturn because those who are willing to spend the designer goods are those who have not been heavily impacted by the recession. The appeal of the classic designs and their exclusivity, such as the Birkin bag from Hermès, give these brands a fighting chance due to their brilliant marketing. By keeping a rare and timeless item, makes it more desirable and gives the consumer a reason invest in the good.

Not only have classic designs helped luxury brands grow, but also the economic growth from emerging markets overseas. In recent years, European designers have expanded their market by opening stores in Asia and have really seen a substantial growth in profit. Louis Vuitton has seen great success in Japan. According to a study by Asashi, “Louis Vuitton products are owned by one in four women…in Japan.” The CEO of Louis Vuitton, Yves Carcelle, stated that the Japanese are still their number one customer globally. However, they do take great measures in researching a culture and market before investing in an area and that might be the secret to their survival. In an ever-changing market, luxury brands have survived by appealing to their clientele through strategic marketing. While the U.S., European, and Japanese economies have been slowing down, the Chinese economy is growing steady rate.

The Chinese economy has become more robust within the last decade. China is considered the second largest market for luxury goods after Japan. According to a 2004 Goldman Sachs report China is the world’s third largest consumer of luxury goods, accounting for 12% of global sales. Roughly 345,000 Chinese are identified at Capgemini as millionaires who are enthusiastic consumers of luxury goods. These numbers show how the emerging Chinese market has impacted the growth of classic European brands. Hermès is set to launch a new Chinese brand, Shang Xia, in September. The decision to create a Chinese luxury brand reflects the company’s need to gain consumer recognition. Companies such as Chanel, Prada, Louis Vuitton, Gucci, and Burberry are all opening more stores in the area based on the expanding market. Luxury brands are realizing how profitable it is to sell their goods in the Chinese market. Bernard Fornas, the President and CEO of Cartier, knew the growing importance of expanding in Asia 10 years ago. Now Cartier is the number one luxury brand in China.

With the right ideas and the use of strategic marketing, some say that anyone will be able to survive. Although these are key points, it is also the presence of the luxury brands over the last 100 years that have really made a statement. Those factors combined are why these companies are still surviving this economic hardship. It is safe to say that they have been preparing for something like this for decades and therefore have come out on top.

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Social Media: The Next Revolution

Posted by Steve Pollack     No Comments     Tags: Advertising, Communication, Facebook, Marketing, Networking, Social Media, Twitter, Youtube
7/19/10  Social media is not a fad. It is the next revolution, one affecting all generations– at least that is what some have begun to argue. People are turning to networking sites for virtually everything: finding jobs, soul mates, personal communities, products, news and other miscellaneous information. By now the list of social networking sites [...]
7/19/10  

Social media is not a fad. It is the next revolution, one affecting all generations– at least that is what some have begun to argue. People are turning to networking sites for virtually everything: finding jobs, soul mates, personal communities, products, news and other miscellaneous information. By now the list of social networking sites out there tops well over five hundred. Yet, the ones at the forefront are Facebook, Twitter, and YouTube.

According to Socialnomics, Facebook gained over 200 million users in less than a year! That is just behind China and India in terms of population. Social networking is changing the way people interact and reach out to one another; friendships can be made or rediscovered with just a click of the mouse. However, these sites are not only making an impact in the personal and not always so private social world but also in the business world. 80% of companies are using social media for recruitment and there are over half a million users on LinkedIn, spanning over 200 countries and territories worldwide.

Marketing and advertising are given a whole new boost with social media sites. Individuals can promote themselves and create their own brand, updating online portfolios and forming connections with professionals, future business partners, and making referrals. As a result, traditional advertisements are not making the cut with today’s audience. People put more trust in their peers when it comes to products than in marketer controlled television and print ads. Websites like YouTube, forces advertisers to be creative, innovative, and constantly in tune with consumer opinions and needs or they will fall below the mark. But, as Rob Key of Converseon has said, “[t]his isn’t a direct marketing tool, this is human communication.”

Many thought that these social networks would have disappeared just like mullets and acid washed jeans did after the 80s. Little did they know that these social networks have made themselves into multi-million dollar companies and are here to stay!

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Google Analytics Guide to ROI

Posted by Steve Pollack     No Comments     Tags: Google, Lead Conversion, Roi, Visitors, Website
3/10/10  Google Analytics provides very detailed insight into how users are interacting with your website. Placing a small piece of code within each page of your site you will start receiving answers to questions like: How many people visited my site during the last month? What state (or country) do most of my visitors come from? What search words do [...]
3/10/10  Google Analytics provides very detailed insight into how users are interacting with your website. Placing a small piece of code within each page of your site you will start receiving answers to questions like:

  • How many people visited my site during the last month?
  • What state (or country) do most of my visitors come from?
  • What search words do my  visitors use to find my site?
  • Is my site getting any traffic from Facebook, Twitter, LinkedIn…? If so, which ones?
There are a lot of different metrics out there but what really matters is what is affecting the bottom line.

  • Visitors: What’s driving traffic (visitors) to your site? keywords, advertising, inbound links.
  • Leads: What’s encouraging the visitors to convert to a lead? Offers on page, information that is pertinent to visitor.
  • Customers: What’s encouraging the leads to convert to a customer? Ongoing communications, reasons to come back.
But answering some questions is just the tip of the iceberg. With some understanding of what your trying to accomplish with your web site there are a number of ways to dive deeper into these numbers and glean valuable information about just how effective your web presence might be and how to improve.

Here are a few initial tips that all businesses should consider thinking about when establishing a website or reviewing their current web analytics:

  • Establish Goals:
    What are you trying to accomplish by having a web site? Are you simply trying to get a presence on the web? Or more customers or do you have a way for visitors to turn into customers by contacting your business off your site?
  • Install and Set Up Analytics:
    Google Analytics does many things right out of the box, usually enough for most. If you really want to tap into the power behind the service your going to want to customize and tweak a few things. Google Analytics has an entire section dedicated to setting up what they call  “Goals”. Examples of goals might include when a visitor makes a purchase, registers for an event, or downloads a white paper. Not all goals have an immediate dollar value associated with them, but in many cases you can apply an actual dollar value to them and see how effective your site may be at bringing in sales.
    You may also find that you want to slice and dice the data that Google Analytics provides you and create your unique report to fit your needs.
  • Offer Value to your Visitors:
    What can you offer that is of value to your visiotrs? Some suggestions are: Blog subscriptions, eNewsletters, free guide, free toolkit. And don’t just direct all your traffic to your home page, offer a link to a ‘landing page’ which is designed to convert visitors to leads.  Without this in place, your marketing efforts will seem futile if no visitors are converting.
  • Revisit and Review:
    All this work is useless unless you set aside some time to review your analytics and see how your web site is performing. The purpose is to not only to observe, but also react to the information being provided. Your site may need tweaking or your PPC campaign may not be attracting the right visitors to your site. The only way to know is to pay attention to all the juicy information that Google Analytics provides you. It’s all there and all you need is a gmail account. 
Some of this may sound complicated, but with some help from a knowledgeable person, you will be able to more clearly see what is going on with your site’s web traffic. If your serious about using your website effectively for your business or organization you will want to spend some time understanding your analytics and try new things. Need some help? Let us know.

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GenNext New World of Mobility is a Reality

Posted by Steve Pollack     No Comments     Tags: Applications, Branding, Marketing, Mobile, Website Design
2/19/10  Youth of today do not use email much unless they want to attach something or contact a dinosaur like me.  They text or IM.  When sending text or instant messages is too much work, they post to all of their friends at once, on Facebook, MySpace or Twitter.  I have observed this first hand and [...]
2/19/10  Youth of today do not use email much unless they want to attach something or contact a dinosaur like me.  They text or IM.  When sending text or instant messages is too much work, they post to all of their friends at once, on Facebook, MySpace or Twitter.  I have observed this first hand and as marketers, here is all you need to do your own focus group.

Go to any mall, high school event or college dorm and watch as ”GenNext” conduct  multiple IM sessions, search for info or music, watch TV, do homework, respond to text messages, and talk on the phone all at the same time.  Today’s youth are driving the mobile revolution and they actually believe they will die faster from mobile phone deprivation than if they stop breathing.  Computers are important; mobile phones are basic necessities.

As we make the switch from mass media to internet to mobile everything about communicating with “GenNext” has changed, it has made their messages to each other just as important as our messages to them. This new audience needs speed, is bombarded with media, talks to each other constantly, and gives lots of feedback that they want to be heard.  Thanks to today’s technology, we can now address each of them individually, and even know where they are when we send them messages. Marketers had better understand the technology that makes all this possible. We need to be fast, interactive, mobile and individual. We need to know what will capture their attention in the seconds available so they’ll see our messages at all. This is pretty hard to do, and the mobility and technology of today’s phones makes it even harder. But the precision and individuality of mobile devices also makes it more valuable. Utilizing Short Messaging Service technology and integration of social media will provide the “GenNext” to take notice and integrate with your brand. Stay with us as we try to go beyond the scope of traditional by serving clients in this new world of mobility and digital entertainment.

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Fashion Brands Embrace Blogs and Bloggers

Posted by Steve Pollack     No Comments     Tags: Blog, Brands, Fashion, Wwd
2/11/10  As reported recently by WWD. Oscar de la Renta, Donna Karan, Target, Urban Outfitters, Gucci, Louis Vuitton and Rachel Roy are all doing it.  “Fashion houses, designers and retailers are rushing into the free social media phenomenon that is reshaping not only interpersonal communication, but how apparel, accessories and beauty products are marketed and sold.” I was really interested [...]
2/11/10  As reported recently by WWD. Oscar de la Renta, Donna Karan, Target, Urban Outfitters, Gucci, Louis Vuitton and Rachel Roy are all doing it.  “Fashion houses, designers and retailers are rushing into the free social media phenomenon that is reshaping not only interpersonal communication, but how apparel, accessories and beauty products are marketed and sold.” I was really interested to see an article in the Times on the increased importance of blogs within the fashion industry.  So what does this buy fashion brands. The ability to support their brand personalities on real-time technology and form relationships with a community of customers, particularly consumers for whom the Web is an important sources of information.

It wasn’t that long ago that Sir Philip Green, CEO of Arcadia in the UK, owners of Top Shop, Miss Selfridge and other leading retail fashion chains, dismissed offhand a new social networking website called Mint, setup by fashion students. So it was interesting to see Sir Philip invite fashion bloggers to its HQ for a preview of its Autumn / Winter lines. This is part of a broader trend in which retailers have been forced to find new ways of influencing key opinion-formers on the internet, which is the sector’s fastest growing sales channel.  As stated in the WWD article the newness of the platforms has made quantifying the sales impact of social media tough to pinpoint, although companies cite rising Web traffic and more customers using promotions.

According to Leon Bailey-Green, founder of the Online Fashion Agency ‘right now, bloggers are ruling the online fashion space. Arcadia are thought to be punching below their weight online – for example, ASOS, the fashion retailer that operates entirely online receives more visitors than any of Sir Philip’s brands.

As frivolous as a bloggers preview seems, fashion experts are unanimous in their increased importance, which began at the top end of the market. Two years ago Chanel invited bloggers to Paris for a VIP tour of Coco Chanel’s apartments. Its now, common for bedroom bloggers to have their own section at fashion shows, elbow to elbow with conventional fashion media.

More importantly, it is estimated that 40% of all fashion sales are influenced by the internet (15% of actual fashion sales are online), so retailers increasingly see the need to win hearts and minds online.

This is a problem because consumers are notoriously fickle and disloyal on the internet. Over 60% of consumers have increased their use of price comparison sites, and 45% said that they would leave the website immediately if it failed to show them what they wanted on the first page, according to Avail Intelligence Trust Index (http://avail.net/en).

So it seems that fashion brands and retailers really do need to take fashion bloggers seriously now and will find it difficult to get their attention when they become mainstream. It will certainly affect sales.

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